Authored once; reused for every client (swap brand, sample catalog, rate-card). Each go-live role needs ≥1 certified person (≥2 for Dispatch & Support).
Delivered self-paced in this Academy (short docs + 3–6 min videos), each module deep-linking to its console; practicals run in a sandbox tenant. Certification = all role modules complete (quiz ≥80% where applicable) + the role capstone. Expires on a major platform version or 12 months → a delta micro-module. Train-the-Trainer lets a client certify its own future staff.